5304 MACOMB CT DRIVE, WOODBRIDGE, VA  22193, (H) 571-285-3958   (C) 703-499-2495 BPBARNETT@YAHOO.COM

 

NETWORK ENGINEER

 

 

TECHNICAL SKILLS

 

Clearance: TS/SCI with CI Polygraph

 

Certifications: Cisco CCNA Certification, Cisco CCDA Certification, Cisco CCNA Security Certification, Cisco CCIP Certification, Cisco CCDP Certification, Cisco CCNP Certification, Juniper JNCIA Certification, Juniper JNCIS Certification, Juniper JNCIP Certification, JNCIS Security Certification

Software: Remedy, Nice Universe, MRTG, Blue Pumpkin, Cisco VPN, ILEC ordering, ticketing and testing applications, Net event, Cascade, Netview, Netcool

Hardware: Cisco 5400/5800/3640/6509/7500/12008/12016, Juniper M7/ M40/M160/960/320/1440, EX Series,E Series, Tellabs, Motorola Fiber Equipment, Force 10 switches, 3 Comm switches, Arista switches, Juniper switches

 

 

PROFESSIONAL EXPERIENCE

 

 

Verizon: Reston, VASeptember 2005 – Present

 

Network Consultant/Engineer

 

●        Serve as an escalation point for network issues including backbone routing, router configuration and various Internet-related services.

●        Provides technical support by analyzing router and switch configurations and applying upgrades to network switches, and routers.

●        Troubleshoot IPV4 connectivity between Edge and Backbone routers

●        Mandate development of new designs and documentation to improve current network operating procedures and will require utilization of various equipment to support fault detection, correlation, performance metrics

●        Provide complete front-to-end engineering, installation, maintenance and security of Force10, Cisco and Juniper router-based IP network solutions

●        Responsible for creating all related engineering documents, drawings and IP administration efforts.

●        Resolve Cisco and Juniper hardware related issues

●        Troubleshoot and provide support for Juniper, Cisco, Force10, Arista, Brocade routers and switches

●        Configure and Upgrade routers and Switches and other long haul equipment

●        Operational support and hands-on implementing and configuration of network devices

●        Conduct Hardware and network testing and configuration in a lab environment

 

 

MCI Networks: Ashburn, VASeptember 2004 – September 2005

 

Network Support Engineer

 

●        Provide technical and customer support for MCI DSL and T1 & T3 dedicated customers.

●        Monitoring system access, Telco links, networking and switching systems equipment

●        Troubleshoot and provide support for Juniper and Cisco Routers

●        Responsible for prompt and immediate resolution of client concerns pertaining to MCI’s DSL network for Tier 2 support.

●        Performing equipment checks remotely using automated monitoring tools in accordance with established policies and procedures

●        Troubleshooting and isolating failed assemblies, connections, and other components of network hardware including Cisco routers, ATM switches, access servers, rotaries/hunt groups, CSU/DSU, and high-speed links up to DS3 level 4.

●        Directing and guiding remote hand technicians in the removal and replacement of equipment at remote sites

●        Working closely with Telco vendors, remote technicians, and other MCI internal departments to ensure expedient resolution of network problems

●        Ensuring escalation procedures are followed and customers are notified and updated in a timely manner

●        Creating tickets using the ETMS ticketing system, and accurately updating tickets with all pertinent actions and data

●        Provide technical phone support for ISPs and end users.

●        Successfully resolved customer issues regarding connectivity, peripheral compatibility, and standard software usage questions for products on the following operating platforms: Windows NT Workstation, Windows 98, Windows XP, Windows 2000, MS-DOS

●        Remotely troubleshoot problem calls from Partners, End-users and Field Support Technicians, and prepare the initial router configuration files, as well as enable, verify and configure IP addresses.

●        Monitor MCI network for Service impacting Outages.

 

 

Covad Communications: Herndon, VA February 2003 – September 2004

October 1999 – February 2002

 

Operations Center Manager / Executive Escalations Manager / Senior Technical Support Engineer

 

●        Direct 30+ highly effective and skilled second level technicians in a multi-faceted customer contact environment.  Responsible for compliance with daily performance metrics, quality assurance and on the job training for all direct reports.

●        Provide coaching, motivation and support for all employees to assure the highest level of customer service for customers and vendors. 

●        Perform daily performance monitoring and assessment as part of a motivational program aimed at retaining top performing agents

●        Managed automated trouble tickets for Tier III Help Desk.

●        Responsible for tracking system configuration control/management.

●        Responsible for problem escalation, customer calls tracking, customer liaison reporting, and staff management..

●        Provided ongoing training, support and development for employees.  Proposed and implemented process improvements and initiatives designed to increase departmental efficiencies and reduce total time to repair for service affecting issues

●        Manage operations of Executive Escalations Team responsible for prompt and immediate resolution of client concerns pertaining to Covad’s DSL network.

●        Proposed and implemented procedural improvements and initiatives designed to increase departmental efficiencies and improve customer experience.

●        Responsible for full cycle support and resolution of advanced technical issues.

●        Provide coaching, motivation and support for all employees to assure the highest level of customer service for customers and vendors. 

●        Resolve WAN/LAN, router and cabling configuration issues through direct support to end users and partners.

●        Member of new products and services team, responsible for timely resolution of complaints and development of procedures related to UNE-L and UNE-P deployments of Frame Access, Remote Terminal and unbundled T-1 services. 

●        Perform daily performance monitoring and assessment as part of a motivational program aimed at retaining top performing agents.

●        Foster daily interaction and communication with provider partners and vendors.

 

EPANA Networks: Tinton Falls, NJFebruary 2002 – January 2003

 

Operations Manager / Project Manager

 

●        Provisioning and Maintenance center specializing in deployment of Frame Access, T-1/T-3, and LAN/WAN/MAN services.  Worked with one other manager to hire, train, and develop all full time staff and contractors.

●        Developed service level agreements, operational objectives and underpinning contracts with outsource vendors and internal departments.  Continually improved operational excellence and customer satisfaction through effective leadership and communications.

●        Provide coaching, motivation and support for all employees to assure the highest level of customer service for customers and vendors. 

●        Perform daily performance monitoring and assessment as part of a motivational program aimed at retaining top performing agents  

●        Managed daily operations of Provisioning and Maintenance departments, with direct report to Vice President of Operations and Chief Operating Officer.

●        Established relationships and contact with Incumbent and Competitive Exchange Carriers (ILEC and CLEC).  Developed escalation agreements and responded as point of contact for vendors and suppliers.

●        Fostered sales and service culture, instructed employees on up-selling opportunities while maintaining focus on customer expectations and needs.

●        Developed best practices and procedures for handling vendor escalations, monitoring order placement and fostering timely communications with customers. 

●        investigate and troubleshoot security device issues

 

 

 

Juvenile and Domestic Relations Court: Fairfax, VAOctober 1994 – October 1999

 

Juvenile Probation II /Crisis Intervention Specialist

●        Supervised shift operations for secure juvenile housing and corrections unit.

●        Directed and monitored all activities of up to 20 residents, including education, treatment and recreation programs.  Assured compliance with facility standards and procedures.

●        Mediated and resolved conflicts between youth and staff; intervened in crisis situations.

●        Completed daily treatment reports and court addendum reports for all residents.

●        Operated and monitored security network and alarm systems.

 

 

 

EDUCATION

 

Bachelor of Science (candidate), Exercise science and physiology – Bloomsburg State, Bloomsburg, PA

COMPTIA A+, N+, and security plus training – Computer Learning Institute, Manassas, VA

Special Detective and Armed Security licensure and training – Rouse School, Santa Ana, CA